Hotels, Hospitality & Leisure
ICS works with a variety of clients in the Hotels, Hospitality & Leisure sector, including premium brands. We have a strong understanding of the high demands required to ensure hotel guest satisfaction, and pride ourselves on being “Brand Ambassadors” understanding the criticality of initial and ongoing presentation impressions on the key stakeholders. Our relationships within the Hotels, Hospitality & Leisure sector have been and continue to be supported by the care we take in protecting our customers’ crucial brand.
Our established approach to customer service and excellence ensure that we are responsive and achieve the highest standards in everything we do.
Our focus has been on working with compassion and courage, mobilising our people in ways not seen before, to work together to create a safer environment for our community.
To provide assurance to our growing customer base, we have also evolved our services including the introduction of new and advancing environmentally friendly products, improved cleaning techniques and enhanced training programs.
ICS provides the following services to our hotel and hospitality customers:
- First point of contact for Hotel Management and staff
- Quality Control and Presentation
- Training for all ICS personnel at your site
- Supervision
- Back-up Support
- Customer Communication
- Health and Safety
