Corporate Social Responsibility (CSR)
Modern Slavery Due Diligence
Throughout our sixty-year history of operation within Australia and New Zealand, ICS have built and maintained excellent working partnerships with suppliers of both consumable and equipment-based products.
These strong and trustworthy relationships enable us to scale up supply as needed, and work with our contacts to prepare for the mobilisation and continued efficient operation of new and existing contracts. We only engage suppliers through our ethical procurement framework – this includes vetting for organisations with proven track records of also using ethical supply chains. We utilise ethical procurement tools such as Supply Nation to initially gather supplier options which we then review through our own rigorous review process to ensure viability as genuine, dedicated First Nations suppliers. We also procure using a tender or three-quote program, depending on the size of the procurement unless we have a standing relationship with a preferred supplier. We have preferred suppliers to ensure we standardise our fleet of equipment which ensures training manuals are up to date, we can share equipment across sites, we have an efficient maintenance program and achieve cost efficiencies.
Efficient plant management is an enormous part of our general operations. We assign plant and equipment to site and register it within our management systems as such. Each piece of equipment is tagged and registered into our maintenance program to ensure safety and efficient operational time. Safety training programs are undertaken by each staff member intended to utilise equipment as a part of our overarching HSE program.
Working with Disabilities
ICS supports the communities we work within by directly employing locals and therefore creating broader opportunities for community benefit as we expand our teams. We will recruit internally in addition to engaging with Workforce Australia to recruit people with disabilities, long term unemployed and Indigenous applicants.
We have partnered with various Disability Employment Service and Workforce Australia Employment Service provider and Registered Training Organisation such as National Joblink, Busy Ability, COACT who are working with the disadvantaged, unemployed youth, and parents in all states of Australia– we drive social benefits and economic participation through this working our arrangements with prioritising people with the right attitudes and cultural fit for ICS and complementing this with our thorough hands-on induction process.
Our staff are encouraged to volunteer with community groups and local sporting organisations and are supported in managing the requirements of such.
Thinking Outside the Square to Support Our Communities
ICS Service Solutions’ commitment to working with disability and support organisations to employ disadvantaged Australians reflects our strong moral and ethical values. This practice not only demonstrates social responsibility but also elevates the company’s operational integrity to a high standard. By actively engaging in such initiatives, ICS accomplishes the following:
INCLUSIVITY
ICS creates a more inclusive workplace by offering employment opportunities to individuals who may face barriers in the job market due to disabilities or other disadvantages. This demonstrates a commitment to diversity and equal opportunity.
SOCIAL IMPACT
By partnering with support organisations, ICS plays a pivotal role in supporting vulnerable individuals, contributing to their economic and social well-being. This aligns with broader societal goals of inclusivity and support for marginalised populations.
MORAL LEADERSHIP
ICS takes a moral leadership position by prioritising social responsibility and ethical employment practices. Our commitment to empowering disadvantaged Australians sets a positive example for other businesses to follow.
ENHANCED REPUTATION
This approach not only enriches the company's reputation but also resonates with consumers and clients who value socially responsible businesses.
By working with disability and support organisations to provide employment opportunities to disadvantaged Australians, ICS Service Solutions not only upholds a moral high ground but also actively participates in creating a more equitable and compassionate society.
Respect@Work Act (2022)
Compliance & Culture
ICS is committed to the highest standards of ethical and moral conduct and acknowledges the positive duty it has to take reasonable and proportionate measures to eliminate, as far as possible, certain discriminatory conduct including workplace sex discrimination, harassment, and victimisation.
To comply with the Respect@Work Act (2022) we have invested heavily in:
A Culture of inclusiveness, support, and teamwork – we recognise everyone from the CEO to Cleaning Operator has right and a role to play in creating our ‘one team – all in culture’ spearheaded by our Leadership Team.
Fortnightly Senior Leadership Team Meetings where we discuss Risk Management and Reporting requirements around Respect@work, complaints, training and Measure their effectiveness and look for areas to improve upon.
Training – we rolled out our First Mandatory session of EEO Training to All ICS staff in June 2023 and this will be improved and delivered in our inductions and annually for all staff. To raise Knowledge and awareness.
A System of refreshing employees of their right and obligations through a Toolbox Talk.
‘Speaking out’ program and opening additional lines of communication and support for employees to confidentially Report or raise issues about any unsafe, unethical or illegal practices within the organisation.
Staff have access to Support both Managers, Supervisors and Colleagues in the organisation and EAP Programs.
ICS encourages its employees to utilise “SPEAK OUT” as a way to confidentially raise issues about any unsafe, unethical or illegal practices within the organisation. We rely on people to speak out whenever they feel there is a breach of ICS standards or that they, their colleagues, our clients and customers, our business or our reputation might be at risk.
ICS is evaluating a third party Whistleblower hotline called STOPLINE. Stopline is a confidential service (phone, email or post). The stopline Whistleblower hotline is provided for any employee, supplier or customer to anonymously report suspected or actual wrongdoing in out business (fraud, conflicts of interest, theft etc)
TESTIMONIALS
Our experience with ICS Service Solutions has been exceptional. Their team consistently delivers high-quality cleaning services that exceed our expectations. The attention to detail and professionalism shown by their staff has significantly improved the cleanliness and overall environment of our business. We highly recommend ICS Service Solutions for any commercial cleaning needs.
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