Services
Complete solutions to our clients with a wide range of facility management services.
High-end Presentation
ICS 60-year history is built upon Immaculate Presentation – we have been rewarded with longevity and recurring contract generations – some now in their 20th year of operation.
ICS brings best practices from a range of core sectors and clients. Services can vary from high-value sites and prestigious commercial clients across Australia and New Zealand as well as experience in high-churn facilities like mass transit contracts and public access airport locations.
With world class cleaning expertise in public spaces, amenities, and periodicals for our clients’ venues, we look to leverage this experience and dedication to your establishments. Having presented and protected our clients’ assets carefully and consistently for more than half a century, you can rely on ICS to carry your reputation and build your brand.
We are industry leaders in innovation and data-driven service delivery. Our Account Managers have decades of experience planning and ‘calibrating cleaning flows’ in minute detail. We map out daily productivity flows against your scope of works to provide both efficient use of our staff and highest quality presentation of your spaces – both within the housekeeping requirements and grounds maintenance works – the delivery of all of which will be managed by our local, working delivery manager and their trained and dedicated team of employees.
Specialist Floor Treatments
Whether you need to restore, deep clean and polish floors we have the expertise and experience to advise and execute the most appropriate methodology, always with sustainability the the forefront in all we do. The same goes from floors, to walls to ceiling and every surface in between, we are experts in cleaning and maintaining the building fabrication of your assets. We pride ourselves in the expertise of our Managers, and the upskilling of our in-house teams. For us, it is key that our team understand your asset, your environment, and your customers journey to identify improvements day to day.
Public Area/High Density Cleaning
ICS is a proven at-scale cleaning and presentation service provider. ICS can provide convenient, consistent and cost-effective cleaning and presentation services that supports Premium Retail Outlet, communities and sustainability objectives. Operating for over 60 years across Australia & New Zealand, we have become a trusted partner for Government and business operators who value, exceptional care for their assets, transparency sound pricing and responsiveness
We understand the demands of high footfall environments of general public
Leverage experience in retail and food court environments.
Commercial Kitchen and Restaurant Capability
ICS has proven experience in the hospitality sector including commercial kitchens and restaurants having developed long-term and trusted partnerships to provide cleaning services in Australia and New Zealand across commercial and demonstration kitchens.
We continue to maintain triple accreditation to ISO 9001 Quality, ISO 45001 Safety, ISO 14001 Environmental Management and HACCP certification Appendix 2 – HACCP Certificate which supports our service design and quality measures for commercial kitchens and restaurants. Using HACCP principles focuses our business on what could go wrong and what risks there are to food safety and how to avoid contamination whilst presenting kitchen and dining zones to a high standard Appendix 3 – HACCP Plan.
We train and manage our cleaning staff and develop specific procedures to eliminate food safety hazards during cleaning and presentation services.
Environmentally Sustainable Cleaning Solutions
Sustainability is incorporated into everything that we do. We have an Innovation Forum where key personnel within the business meet monthly to discuss opportunities for developing our current approach. They may have come from international developments in cleaning such as the eco-friendlier products or needing to address a challenge in delivering a contract.
Workflow and programme design to ensure our fleet vehicles are used as efficiently as possible to minimise carbon emissions
Streamlined shipping of chemicals and materials to avoid unnecessary distribution costs and packaging
Dilution of chemicals as much as possible so a minimal volume of chemicals is utilised while still achieving maximum effectiveness
Minimising water and energy consumption, and waste generation – including segregation of waste into recyclable and non-recyclable portions
Minimising chemical use and changing to environmentally responsible alternatives wherever possible
Procurement of sustainable products and services
Integration of environmental assessment into key decision-making processes with targets for covering all site operations
The reduction of paper consumables through our completely digital tracking and reporting system, TransTrak.
ICS is 14001 Certified and have extensive experience and robust systems in place to manage and preserve the environments in which we work.
Technology – TransTrak
As one of the few service delivery providers able to offer end-to-end services, our systems match. We are customer driven, we innovate and unlock productivity and transparency through technology. Our process system TransTrak, people system ENTO, resource planning and reporting systems are integrated to support all areas of our business and contractual requirements.
We are able to enter the scope of specific contracts and then wrap around workflow tracking, quality and auditing, performance monitoring, resourcing and training, wellbeing health and safety, governance and risk monitoring and mitigation. This level of functionality and integration provides unprecedented visibility over contract delivery in all areas as we are able to capture data to a granular level and provide customised reports on our performance, in real-time.
Other benefits include early warning of issues affecting programme delivery and rapid response, including trends, as well as revealing opportunities for improvements in cost-efficiency, quality and sustainability.
TransTrak and ENTO products are deployed across a number of our clients where they reap further value and assurance:
- Providing verifiable reporting that supports quality supervision and KPIs
- Reduce labour costs by capturing real-time information on consumables in public bathrooms.
- Identifying surges in consumable usage
- Monitoring cleaning quality and identify quality issues promptly.
- Improving communication with the workforce through real-time messaging
Using technology to Optimise resources
Our digital transformation journey began several years ago with ICS’ investment in ENTO (Labour and Health & Safety) and TransTrak (digital cleaning inspection reports) systems. Both of which are deployed in our business today internationally, with synchronisation to PowerBI reporting and SAP. We faced challenges of a manual intensive, dispersed workforce. We built strengths for our business and value for our customers by adopting technology as vehicle for productivity and transparency.
TESTIMONIALS
Our experience with ICS Service Solutions has been exceptional. Their team consistently delivers high-quality cleaning services that exceed our expectations. The attention to detail and professionalism shown by their staff has significantly improved the cleanliness and overall environment of our business. We highly recommend ICS Service Solutions for any commercial cleaning needs.
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